Refund policy

Return & Refund Policy

Our Promise
We take pride in the quality and craftsmanship of our pieces. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.

Eligibility for Returns

• Returns must be requested within 14 days of delivery.

• Items must be unworn, unwashed, and in original condition, with all tags and packaging intact.

• Personalized or final sale items are not eligible for return.

Return Process

1. Contact our Customer Service team at info@toutlmondemangeebe.store to request a return authorization.

2. Include your order number and reason for return.

3. Ship the item securely in its original packaging. We recommend using a trackable shipping method.

Refunds

• Once we receive and inspect your return, refunds will be issued to your original payment method.

• Shipping costs are non-refundable, except in cases of defective or incorrect items.

• Refunds may take 5–10 business days to process.

Fraud Prevention
To protect our community and maintain the integrity of our brand, we reserve the right to:

• Deny refunds if items appear to have been worn, damaged, or altered.

• Request proof of return shipment via tracking information.

• Cancel orders or refund requests if fraudulent activity is suspected, including but not limited to: multiple returns of the same item, use of stolen payment methods, or falsified return claims.

• Collaborate with payment providers to investigate suspicious activity.

Exchanges
Exchanges are treated as a return and new purchase. Please follow the return process and place a new order for the desired item.

Contact Us
Questions about your order, returns, or exchanges? Reach us at info@toutlmondemangeebe.store